Affected Components: , , , , ,

Oct 12, 09:28:03 GMT+0
Identified - Bonjour, Nous vous informons qu’une maintenance planifiée aura lieu le vendredi 23 octobre 2026, de 18:30 à 21:30, sur notre infrastructure de stockage. Nature des travaux : mise à jour majeure du stockage Ceph vers la version 20. Impact attendu : la mise à jour sera réalisée progressivement, service par service, pour maintenir le stockage disponible pendant toute l’opération. Aucune interruption de service n’est prévue. Toutefois, des baisses temporaires de performances sur les disques (lectures et écritures) sont possibles pendant la fenêtre de maintenance. Pour toute question, vous pouvez contacter [support@techit.be](mailto:support@techit.be) / +3210870030..

Duration: 4 hours

Affected Components: , , , , ,

Oct 16, 20:30:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 16, 16:30:01 GMT+0
Identified - Maintenance is now in progress.

Oct 12, 08:58:51 GMT+0
Identified - Bonjour, Nous vous informons qu’une maintenance planifiée aura lieu le vendredi 16 octobre 2026, de 18:30 à 22:30, sur notre infrastructure de virtualisation. Nature des travaux : mise à jour du kernel des serveurs Proxmox et mise à jour du stockage Ceph vers la version 19.2.6 (mise à jour corrective). Impact attendu : les serveurs seront mis à jour et redémarrés un par un. Les machines virtuelles seront migrées à chaud entre les serveurs afin de limiter les interruptions. Aucune coupure de service n’est prévue, mais de légers ralentissements ou de brèves micro-coupures réseau peuvent survenir pendant les migrations. Pour toute question, vous pouvez contacter [support@techit.be](mailto:support@techit.be) / +3210870030 Merci de votre compréhension, .

Duration: 4 hours

Affected Components: ,

Oct 15, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 14, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 14, 13:39:12 GMT+0
Identified - Dear customer, dear partner, We will be performing scheduled maintenance on our SIP Trunk platform hosted on the Sophia cluster. A brief interruption of a few seconds is expected during the switchover of the cluster. Ongoing calls may be dropped, and service will then be restored automatically. No action is required on your side. We apologise for any inconvenience and thank you for your understanding. Best regards, Sewan technical team..

Oct 12, 13:37:25 GMT+0
Resolved - Sewan Enterprise - Odoo is back up. This incident was automatically resolved by Instatus monitoring..

Oct 12, 13:27:45 GMT+0
Investigating - Sewan Enterprise - Odoo is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 3 hours and 41 minutes

Affected Components: , , , , ,

Oct 5, 09:40:58 GMT+0
Resolved - The issue has been resolved, and incoming calls are now working normally again. Our teams will continue to closely monitor the situation. .

Oct 5, 06:00:00 GMT+0
Investigating - Dear Customer, Dear Partner, We are currently experiencing issues with incoming calls. Our teams are actively working on resolving the issue. Best regards; SEWAN Technical Team .

Duration: 1 hour

Affected Components:

Oct 1, 11:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 1, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 09:58:19 GMT+0
Identified - Dear Customer, Dear Partner, We would like to inform you that the centralized backup management console will be temporarily unavailable for approximately 10 minutes due to scheduled maintenance. Your scheduled backups will continue to run as normal. Access to the management console will be restored automatically once the maintenance is complete. Thank you for your understanding. Best regards; SEWAN Technical Team.

Duration: 3 hours

Affected Components:

Sep 30, 23:00:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 30, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 09:50:46 GMT+0
Identified - Dear Customer, Dear Partner, Please be informed that our technical team will perform maintenance on firewall cluster 13 During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover. No action is required on your side. Thank you for your understanding. Best regards; SEWAN Technical Team.

Duration: 2 hours and 46 minutes

Affected Components: , , , , ,

Sep 30, 14:46:50 GMT+0
Resolved - We implemented a fix and are currently monitoring the result..

Sep 30, 12:32:54 GMT+0
Identified - We implemented a fix and are currently monitoring the result..

Sep 30, 12:00:57 GMT+0
Investigating - Dear Partner, We are currently experiencing a partial outage affecting outbound calls. Our teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as soon as more information is available We apologize for the inconvenience and thank you for your understanding. Sewan Technical Team.

Affected Components: , ,

Sep 29, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 28, 10:01:47 GMT+0
Identified - Dear Customer, Dear Partner, Following the RouterOS security advisory published on September 3, 2026, we will upgrade our MikroTik equipment to RouterOS version 7.24.4. A session interruption lasting a few minutes is expected during each maintenance operation. The maintenance is scheduled as follows: MikroTik CCR1009 and CCR2004 : Tuesday,September 29, from 10:00 PM to 11:30 PM. MikroTik Château 5G: Thursday, October 1, from 10:00 PM to 11:30 PM. MikroTik Château LTE: Tuesday, October 6, from 10:00 PM to 11:30 PM. Thursday, October 8, from 10:00 PM to 11:30 PM. Tuesday, October 13, from 10:00 PM to 11:30 PM. Thursday, October 15, from 10:00 PM to 11:30 PM. Tuesday October 20, from 10:00 PM to 11:30 PM. MikroTik hAP ax2: Thursday, October 22, from 10:00 PM to 11:30 PM. Tuesday, October 27, from 10:00 PM to 11:30 PM. Thank you for your understanding. Best regards; SEWAN Technical Team.

Duration: 26 minutes

Affected Components:

Sep 29, 08:37:25 GMT+0
Resolved - UDPATE 10h35 : The problem is solved..

Sep 29, 08:11:42 GMT+0
Investigating - Dear Customer, Dear Partner, Sophia GO has been inaccessible for the past few minutes. Our technical teams are actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and will keep you updated. SEWAN Technical Team.

Affected Components:

Sep 23, 10:00:00 GMT+0
Completed - Maintenance has completed successfully..

Sep 23, 07:00:00 GMT+0
Completed - Dear Customer, Dear Partner, Please be informed that our technical team will perform maintenance on firewall cluster 8 During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover. No action is required on your side. Thank you for your understanding. Best regards; SEWAN Technical Team.

Sep 11, 10:09:28 GMT+0
Resolved - TechIT.be - Odoo is back up. This incident was automatically resolved by Instatus monitoring..

Sep 11, 10:09:11 GMT+0
Resolved - TechIT.be - Odoo is back up. This incident was automatically resolved by Instatus monitoring..

Sep 11, 09:44:23 GMT+0
Investigating - TechIT.be - Odoo is down at the moment. This incident was automatically created by Instatus monitoring..

Sep 8, 17:30:23 GMT+0
Resolved - TechIT.be - Odoo is back up. This incident was automatically resolved by Instatus monitoring..

Sep 8, 17:30:06 GMT+0
Investigating - TechIT.be - Odoo is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Sep 2, 18:18:33 GMT+0
Resolved - Sophos GBX-01 is back up. This incident was automatically resolved by Instatus monitoring..

Sep 2, 18:18:16 GMT+0
Investigating - Sophos GBX-01 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 26, 21:05:43 GMT+0
Resolved - Sophos GBX-01 is back up. This incident was automatically resolved by Instatus monitoring..

Aug 26, 21:05:27 GMT+0
Investigating - Sophos GBX-01 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 23, 05:53:37 GMT+0
Resolved - Sophos GBX-01 is back up. This incident was automatically resolved by Instatus monitoring..

Aug 22, 23:30:54 GMT+0
Investigating - Sophos GBX-01 is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 6 hours

Affected Components: , , , , ,

Aug 11, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 10, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 10, 12:40:57 GMT+0
Identified - Madame, Monsieur, Nous vous informons qu'une opération de maintenance programmée sera réalisée sur notre infrastructure de virtualisation hébergée dans notre centre de données de Gembloux. • Référence : PVE-GBX-20260810 • Fenêtre d'intervention : du 10/08/2026 à 22:00 au 11/08/2026 à 04:00 (CEST) • Périmètre : nœuds de virtualisation du site de Gembloux • Impact attendu : aucun impact sur vos services de production L'intervention est délibérément planifiée en horaire nocturne, en dehors des heures ouvrables, afin de réduire au maximum toute perturbation potentielle. Elle est menée nœud par nœud, avec migration à chaud des machines virtuelles vers les nœuds restants du cluster, ce qui assure la continuité de vos services. Aucune action n'est requise de votre part. Nos équipes assureront une supervision continue pendant toute la durée de l'opération, et une procédure de retour arrière est préparée pour chaque étape. Dans l'hypothèse peu probable d'un aléa technique, vous seriez informés sans délai. Notre service support reste à votre disposition pour toute question : [support@techit.be](mailto:support@techit.be) — +3210870030. Nous vous remercions de votre confiance. Bien à vous, L'équipe [TechIT.be](http://TechIT.be) by Sewan.

Affected Components:

Aug 10, 05:19:09 GMT+0
Resolved - Sophos GBX-301 is back up. This incident was automatically resolved by Instatus monitoring..

Aug 10, 05:18:51 GMT+0
Investigating - Sophos GBX-301 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 10, 05:47:08 GMT+0
Resolved - Sophos GBX-01 is back up. This incident was automatically resolved by Instatus monitoring..

Aug 10, 05:01:18 GMT+0
Investigating - Sophos GBX-01 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Aug 10, 04:55:48 GMT+0
Resolved - Sophos GBX-01 is back up. This incident was automatically resolved by Instatus monitoring..

Aug 10, 04:31:11 GMT+0
Investigating - Sophos GBX-01 is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 1 hour

Affected Components: , , , , , , , , , , , ,

Jul 31, 08:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 31, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 30, 20:50:19 GMT+0
Identified - Madame, Monsieur, Nous vous informons qu'une opération de maintenance programmée sera réalisée sur notre infrastructure de virtualisation Proxmox hébergée dans notre centre de données de Gembloux. • Référence : PVE-GBX-20260807 • Fenêtre d'intervention : 20260807, de \[18:00\] à \[23:30\] (CEST) • Périmètre : nœuds de virtualisation du site de Gembloux • Impact attendu : aucun impact sur vos services de production L'intervention est réalisée nœud par nœud, avec migration à chaud des machines virtuelles, afin de garantir la continuité de vos services. Aucune action n'est requise de votre part. Nos équipes assureront une supervision continue pendant toute la durée de l'opération. Dans l'hypothèse peu probable d'un aléa technique, vous seriez informés sans délai. Notre service support reste à votre disposition pour toute question : [support@techit.be](mailto:support@techit.be) — +3210870030. Nous vous remercions de votre confiance. Bien à vous, L'équipe [TechIT.be](http://TechIT.be) by Sewan.

Affected Components:

Jul 28, 20:32:53 GMT+0
Resolved - Fortinet - vFG01 is back up. This incident was automatically resolved by Instatus monitoring..

Jul 28, 20:26:03 GMT+0
Investigating - Fortinet - vFG01 is down at the moment. This incident was automatically created by Instatus monitoring..

Jul 28, 20:37:24 GMT+0
Resolved - TechIT.be - Odoo is back up. This incident was automatically resolved by Instatus monitoring..

Jul 28, 20:24:51 GMT+0
Investigating - TechIT.be - Odoo is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jul 14, 21:59:14 GMT+0
Resolved - Sophos GBX-301 is back up. This incident was automatically resolved by Instatus monitoring..

Jul 14, 21:35:16 GMT+0
Investigating - Sophos GBX-301 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jul 14, 21:16:01 GMT+0
Resolved - EDGE-BXL-001 is back up. This incident was automatically resolved by Instatus monitoring..

Jul 14, 21:12:23 GMT+0
Investigating - EDGE-BXL-001 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jul 2, 06:33:41 GMT+0
Resolved - Sophos GBX-201 is back up. This incident was automatically resolved by Instatus monitoring..

Jul 2, 06:33:14 GMT+0
Investigating - Sophos GBX-201 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jul 2, 06:30:17 GMT+0
Resolved - Fortinet - vFG01 is back up. This incident was automatically resolved by Instatus monitoring..

Jul 2, 06:28:35 GMT+0
Investigating - Fortinet - vFG01 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jul 2, 06:19:22 GMT+0
Resolved - Sophos GBX-201 is back up. This incident was automatically resolved by Instatus monitoring..

Jul 2, 06:17:18 GMT+0
Investigating - Sophos GBX-201 is down at the moment. This incident was automatically created by Instatus monitoring..

Jul 2, 06:17:04 GMT+0
Resolved - TechIT.be - Odoo is back up. This incident was automatically resolved by Instatus monitoring..

Jul 2, 06:13:36 GMT+0
Investigating - TechIT.be - Odoo is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

Jun 7, 00:39:00 GMT+0
Resolved - Fortinet FW-GBX-001 is back up. This incident was automatically resolved by Instatus monitoring..

Jun 7, 00:38:44 GMT+0
Investigating - Fortinet FW-GBX-001 is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 3 hours

Affected Components: , , , , ,

Jun 2, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 2, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 16:00:00 GMT+0
Identified - Nous prévoyons une opération de maintenance programmée durant cette période sur nos serveur Proxmox de Gembloux. Il ne devrait pas y avoir d'impact sur la production.

May 19, 13:49:50 GMT+0
Resolved - TechIT.be - Odoo is back up. This incident was automatically resolved by Instatus monitoring..

May 19, 13:29:37 GMT+0
Investigating - TechIT.be - Odoo is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

May 6, 23:23:46 GMT+0
Resolved - SIPWISE - SBC VOIP is back up. This incident was automatically resolved by Instatus monitoring..

May 6, 23:16:03 GMT+0
Investigating - SIPWISE - SBC VOIP is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

May 6, 23:36:18 GMT+0
Resolved - Fortinet - vFG01 is back up. This incident was automatically resolved by Instatus monitoring..

May 6, 23:07:54 GMT+0
Investigating - Fortinet - vFG01 is down at the moment. This incident was automatically created by Instatus monitoring..

Affected Components:

May 6, 23:20:32 GMT+0
Resolved - Sophos GBX-201 is back up. This incident was automatically resolved by Instatus monitoring..

May 6, 23:05:01 GMT+0
Investigating - Sophos GBX-201 is down at the moment. This incident was automatically created by Instatus monitoring..

Duration: 1 hour

Affected Components: , , , , , , , , , , , , ,

May 6, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 5, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

May 5, 23:00:00 GMT+0
Identified - Bonjour, Suite à l'incident survenu le 29 avril 2026, nos équipes ont identifié une défaillance du firmware du SSD équipant le routeur EDGE-GBX-001\. Afin de garantir la stabilité et la fiabilité du service, nous procéderons au remplacement complet de cet équipement. **Détails de la maintenance :** * Date : 7 mai 2026 * Heure de début : 01h00 (CET) * Durée estimée : \~1 heure * Impact : Interruption totale de service **Services impactés :** * NGLL * GPON * VDSL * BeMyCloud * BeMyPhone **Actions planifiées :** * Arrêt contrôlé du routeur EDGE-GBX-001 * Remplacement physique de l'équipement * Configuration et mise en service du nouveau routeur * Tests de validation et reprise du service **Suivi en temps réel :** * <https://www.techit.be/services-status> * <https://sauron.techit.be/> **Nous contacter :** * Email : [support@techit.be](mailto:support@techit.be) * Téléphone : +32 10 87 00 30 Nous nous excusons pour la gêne occasionnée et restons à votre disposition pour toute question. Bien à vous, L'équipe Sewan / [TechIT.be](http://TechIT.be).

Duration: 5 hours

Affected Components: , , , , , ,

Apr 2, 21:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 2, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 2, 16:00:00 GMT+0
Identified - Jeudi à partir de 18:00 nous ferons un update de nos serveurs PVE à Gembloux. Il n'y a pas d'interruption prévue sur l'environnement..

Duration: 2 hours

Mar 18, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 17, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 17, 23:00:00 GMT+0
Identified - Cher client, cher partenaire, Afin d'améliorer son réseau, Proximus effectuera une maintenance planifiée le 18 mars 2026, entre 00h00 et 02h00. Durant cette maintenance, les services voix et SMS mobiles pourraient être temporairement interrompus, et les utilisateurs pourraient rencontrer des problèmes tels que des coupures d'appel ou des retards dans la réception des SMS. Cordialement, L'équipe [TechIT.be](http://TechIT.be).